good 111's Privacy Policy

1.1 Registration and Identity Information

When opening an account at good 111, you are required to provide some basic information, including:

• Full name and date of birth (for age verification — we do not accept accounts for anyone under 21)
• Email address and mobile number
• Preferred language and currency
• Username and password (passwords are stored encrypted and are not readable in plain text)

1.2 Information Required for Identity Verification

During the account verification (KYC) process, good 111 may request the following documents:

• Photo of national ID card or passport
• Proof of address (utility bill or bank statement)
• Payment method verification details (account numbers for bKash, Nagad, Rocket, Upay, etc.)

These documents are collected solely for identity verification and prevention of financial fraud.

1.3 Activity and Transaction Information

While using the platform, certain information is recorded automatically:

• Game play history, bet amounts, and results
• Deposit and withdrawal amounts, times, and methods
• Login and logout times, and IP addresses
• Session duration and type of device used

1.4 Technical Information

When you use our website and app, certain information may be collected through cookies and similar technologies, such as browser type, operating system, and page visit patterns. This information is used to improve the performance of the site.

2.1 Service Operation and Improvement

good 111 primarily uses the information provided to manage accounts, deliver gaming services, process deposits and withdrawals, and improve the user experience. This information is essential for carrying out secure and seamless transactions through local mobile wallets such as bKash, Nagad, Rocket, and Upay on our platform.

2.2 Security and Fraud Prevention

We monitor transaction and login data to detect suspicious activity, prevent unauthorised account access, and stop financial fraud. This helps protect the interests of all our users.

2.3 Responsible Gaming Support

As part of our responsible gaming policy, good 111 analyses data on users' gaming behaviour. If signs of problematic gaming are identified in any user, it becomes possible to offer them support or recommend that they take a necessary break.

2.4 Communication and Customer Support

We use your email and mobile number to contact you on important matters, send account-related notices, and respond to 24/7 live chat and email support requests.

2.5 Promotional Communication

With your consent, good 111 may inform you about bonus offers, promotions, and updates. You can opt out of such communications at any time through your account settings or by contacting our support team.

3.1 When Information Is Disclosed

good 111 does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

• Payment processing service providers (such as bKash, Nagad, Rocket, Upay, or banks) — only to complete transactions
• Technology service providers — for platform operations, under strict confidentiality agreements
• Legal obligations — to comply with applicable laws in Bangladesh or court orders
• Fraud and money laundering investigations — in response to legitimate requests from authorities

3.2 International Data Transfers

Some of our technology services may be operated internationally. In such cases, we ensure that data transfers comply with applicable data protection standards and that the receiving party provides equivalent protection.

3.3 Game Software Providers

Various game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe supply games on our platform. Session and game data may be exchanged with these providers; however, they may not use this information for their own marketing purposes.

4.1 Retention Period

Relevant information is retained for as long as your account remains active. After an account is closed, certain information may be kept for a specified period due to legal obligations, dispute resolution, or audit requirements.

4.2 Technical Security

good 111 applies the following technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — to keep data secure during transfer
• Password hashing — storing passwords in a format that cannot be read directly
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised staff can view data

4.3 Steps Taken in the Event of a Data Breach

If a breach of your data security occurs that may affect your rights, good 111 will notify you and the relevant authorities within the timeframe required by applicable law.

5.1 Use of Cookies

Cookies are small text files stored in your browser. good 111 uses cookies for the following purposes:

• Essential cookies — to maintain login status and keep the site running properly
• Functional cookies — to remember your preferences (language, theme)
• Analytics cookies — to understand site usage patterns for improvement (not personally identifiable)

5.2 Cookie Controls

You can turn off non-essential cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

6.1 Right to Access Information

Any registered user at good 111 can request details of their stored personal information. Submit this request to our support team and the information will be provided after verification.

6.2 Right to Correct Information

If any of your information is incorrect, you can request a correction. Identity verification may be required for changes to your name, email, or mobile number.

6.3 Request to Delete Information

After closing your account, you may request that specific information be deleted. However, information that is legally or regulatory required to be retained may not be deletable before the designated period expires.

6.4 Objection to Processing

You may object to marketing communications or analytical processing. Objecting to processing related to essential services may mean that some services cannot be provided.

good 111 is a platform operated for adults. No account is accepted for anyone under 21, and age is verified during the registration process. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects their child is using this platform, please contact our support team.

8.1 Notice of Changes

good 111 reserves the right to change this privacy policy at any time. For significant changes, registered users will be notified by email or through a notice within the platform. The updated policy will take effect from the date it is published.

8.2 What Continued Use Means

Continuing to use the platform after a policy update means you are consenting to the revised terms. If any change is not acceptable to you, you may close your account.

If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or want to file a complaint, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: available directly on the platform
• Email: [email protected]

Answers to common questions about privacy and data protection are also available on our Frequently Asked Questions (FAQ) page.