good 111 Responsible Gaming

Entertainment is meaningful only when it stays within limits. good 111 always wants you to play with awareness and make the right decisions for yourself and your family.

For ages 21 and above 24/7 support SSL secured Help in Bengali and English

Our Commitment

good 111 is not just a gaming platform — it is a community where the wellbeing and safety of every player is our highest priority. Betting or playing casino games is a form of entertainment, and to ensure it never becomes a burden or a problem, we have put in place a number of tools and guidelines.

Under our Terms and Conditions, the minimum age to open an account at good 111 is 21 years. Those below this age are not permitted to operate any account or play any game. We follow a strict verification process to protect minors.

If you have any questions about gaming addiction or uncontrolled behaviour, detailed information is available in our FAQ section. You can also reach our support team directly via good 111's 24/7 live chat or email.

Tools to Keep Yourself Safe

good 111 offers several self-control features that let you manage your own gaming habits.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, the system will automatically alert you and end the session.

Deposit Limit

Set a daily, weekly, or monthly deposit limit so that no more than a specified amount can be added to your account. This limit may take up to 24 hours to come into effect.

Self-Exclusion

Close your account temporarily or permanently for a set period. While self-exclusion is active, you will not be able to log in or make a deposit.

Loss Limit

Set a maximum loss amount per day or per week. Once this limit is reached, no further bets can be placed for the remainder of that day or week.

Cool-Off Period

Take a "cooling-off" break ranging from 1 day to 6 weeks. During this time your account remains active, but you will not be able to participate in any game or bet.

Reality Reminder

Pop-up messages will appear at set intervals to remind you how long you have been playing and to suggest taking a break if needed.

Self-Exclusion or Limit Request

Fill in the details below. Our support team will generally make the necessary changes to your account as soon as possible.

Username

Request Type

Additional Information (optional)

Recognise the Warning Signs

If you notice any of the following signs in yourself or someone close to you, do not wait — seek help.

Repeatedly playing to try to recover lost money and refusing to accept the loss
Lying to or hiding information from family, friends, or colleagues because of gaming
Neglecting daily responsibilities — family, work, or study — to spend time gaming
Betting with borrowed money or funds meant for essential expenses
Feeling restless, irritable, or anxious when not playing
Repeatedly trying to stop playing but failing each time
Feeling uncomfortable talking to anyone about how much you play or spend

Principles of Healthy Gaming

Follow these principles for a positive experience at good 111.

Only play with money that, if lost, will not affect your household budget or savings
Set a time and money budget before each session and stick to it
Treat gaming as entertainment, not as a way to earn money
Avoid gaming when you are upset, tired, or under stress
Take breaks regularly and spend time with family and friends
Review your gaming history and spending on a regular basis
Listen to the concerns of people close to you — they are often more aware than we are

How to Get Support

If you are struggling, you do not have to face it alone. The good 111 support team and the people around you are here to help.

good 111 Support Team

Our support team is available around the clock in Bengali and English. Reach out to them with any issue or request.

24/7 Live Chat

Email Support

Professional and Family Support

Gaming-related problems are a recognised mental health issue. Seeking help from a professional counsellor when needed is the right decision.

Talk to Your Family

Let a trusted family member or friend know about your situation. Their support plays a major role in recovery.

Mental Health Counsellor

A psychiatrist or counsellor can provide effective help with changing behaviour. Contact your nearest government or private mental health centre.

Support Groups

Support groups made up of people facing similar issues help members share experiences and cope with their situations.

good 111's Pledge

We want every player to play with enjoyment, awareness, and safety. Responsible gaming is not a restriction — it is a way to keep your experience positive and lasting. Our support is always with you.

What We Do

Age Verification

Age is verified at registration and again later if needed. No one under 21 years of age can play under any circumstances.

Data Protection

Your personal and financial information is protected by SSL encryption. No information is shared with third parties, in line with our Privacy Policy.

Clear Information

Game RTP, bonus terms, and service rules are communicated clearly so you can make decisions based on accurate information.

Round-the-Clock Support

For any responsible gaming matter, Bengali-language support is available 24/7 via live chat and email.

Frequently Asked Questions about Responsible Gaming

You must be at least 21 years old to participate in any game or bet at good 111. Age is verified when opening an account, and additional identification may be requested if needed. This rule is strictly enforced.

For a temporary self-exclusion, there is an option to reactivate the account once the set period has ended, but it is not immediate — a defined waiting period must pass first. A permanent self-exclusion cannot be reversed once activated. In either case, please contact our support team.

A deposit limit may take up to 24 hours to come into effect. Lowering a limit generally takes effect quickly, but raising a limit may require additional verification. Contact the support team via live chat or email to confirm.

First, speak with them calmly and share your concerns. If the situation seems serious, you can notify the good 111 support team by email. Consulting a professional mental health counsellor is also a practical step. Family support plays a very important role in recovery.

In Bangladesh, government and private mental health centres offer counselling for behavioural issues. Contact the mental health department of your nearest hospital. In addition, the good 111 support team can point you in the right direction — reach them via 24/7 live chat or email.

Yes. good 111 verifies age when an account is opened, and additional identification is requested in cases of doubt. If you are concerned about protecting younger members of your household, it is recommended that you enable parental controls on your device.

No. Betting or playing casino games is a form of entertainment, not a source of income. Game outcomes are uncertain over the long term and no one can win consistently. good 111 always advises — only play with money that, if lost, will not affect your daily life.